Position Description: Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways. Position in this function are responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. Positions are responsible for overall employer contract loading using various databases and / or source documents. May research installation issues and develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards. Primary Responsibilities:Loading new member or group data into the enrollment database and update the database with changesResponding to member eligibility or group questions and verify enrollment statusWorking with various types of member correspondenceReconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changesInventory control of member and group transactionsWorking with underwriters and brokers and do the full enrollment process from inquiries to quotesModerate work experience within own functionSome work is completed without established proceduresBasic tasks are completed without review by othersSupervision / guidance is required for higher level tasks
Required Qualifications: High School Diploma / GED 2+ years of work experience using a computer in an office environmentPreferred Qualifications: 1+ years of experience with computer and Windows PC applications. Microsoft Outlook (create, send emails, and must be able to manage calendar), Microsoft Word (create and edit documents), and Microsoft Excel (create and edit spreadsheets)Soft Skills:Excellent interpersonal skillsDemonstrate strong oral and written communication skillsStrong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environmentAbility to produce high quality work while meeting productivity expectationsProven to be proactive, self-motivated, detailed oriented, and work with minimal supervision or supportDemonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignmentsCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, phone support
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.